Terugbetalingsbeleid

Return & Cancellation

We do not offer the possibility of returning items once they are delivered. However you are able to cancel your order before fulfillment, by contacting us on customer support.

If your order has already been processed and/or fulfilled, we cannot guarantee that we will be able to cancel it on time.

Refund & Exchanges

We offer refunds on orders in the following instances:
- you received a damaged item or we made a mistake packing your order and replacement is not available. The damage/mistake must be communicated to us no later than 7 days after the delivery has occurred.
- canceled order before fulfillment
- the purchased item is unavailable 
- the order has been lost by the carrier and the tracking has been inactive for 20+ days